The social web’s most engaged brands

20 07 2009

Interesting report out today about which big brands are doing the ‘best job’ online across a number of social media channels. The study was conducted by analyst Charlene Li of the Altimeter Group and Wetpaint, and ‘ranks the top 100 brands by ‘social media engagement’. The social media channels in question include blogs, Facebook, Twitter, wikis, and discussion forums.

Amazingly, the study claims a correlation between social media engagement and revenue growth. Working in social media marketing/PR, this is music to my ears. But I’m inclined to agree with TechCrunch’s Erick Schonfeld:

I really doubt that their level of social media engagement had anything to do with their revenue growth, it is just that the strongest brands are the most engaged.

That said, this study was conducted by former Forrester Analyst Li (Groundswell anyone?) so I wouldn’t count the findings out completely.

So who comes out on top?

  1. Starbucks (127)
  2. Dell (123)
  3. eBay (115)
  4. Google (105)
  5. Microsoft (103)
  6. Thomson Reuters (101)
  7. Nike (100)
  8. Amazon (88)
  9. SAP (86)
  10. Tie – Yahoo!/Intel (85)

I love lists, but I love case studies even more and the report contains some best practices from Starbucks, Dell, SAP and Toyota. Its definitely worth a skim.

For me, the report highlights the need to keep my finger on the pulse of what other brands are doing online – and learning from it. When I come across a decent case study online I tend to file it on my Delicious profile under a ‘casestudy’ tab for future reference.

Some notable case studies include US electronics retailer Best Buy and soft drink giant Coca Cola, by Robin Grant from We Are Social. Michael Litman from Consolidated also did a smashing job a few months ago with his Mashable post about the Compare the Meerkat campaign. Beyond that, here are a few others that caught my eye recently:

Am I missing any?

[Full report – ENGAGEMENT: Most Engaged Brands On Social Media]

[Photo and article via TechCrunch]

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Michael Jackson in numbers. Shamone.

7 07 2009

Earlier this morning I tweeted an article that I thought, at the time, might have been overstating things a bit:

Tweet

No doubt the memorial service was  expected to be big, but the biggest event in the history of the internet? I was a bit skeptical. But the article rightly pointed out that:

Since Jackson’s death almost two weeks ago, fans have been inundating social networking sites such as Facebook, Twitter and MySpace with comments, tributes and downloads, while searches for Jackson-related news have reached record levels on Google and Yahoo.

The ‘morning after’ he featured prominently on my Spotify playlist. And scrolling back over my Twitter activity the last couple weeks, I’ve made my fair share of #MJ related Tweets (here, here and here for example).

I can’t really comment on the ‘biggest event in history’ but on reflection, I think the Times might have had a point to an extent. The last couple weeks have been pretty significant and a number of services have been showing signs of Michael Jackson-related strain. So I’ve decided to go back and compile many Michael Jackson online stats as I could, to get a sense of the enormity of what’s been happening. There’s certainly been no shortage of them:

(Credit: Google)

I could go on but you get the picture – it’s been a pretty mad couple of weeks! I think the figures above show not just a morbid fascination with Michael’s death, but also a celebration of his life to an extent.

Something tells me that Michael’s story online won’t end anytime soon.

Do comment or let me know if I’ve missed any significant stats/figures/etc.